bd69's Privacy Policy

1 Introduction

bd69 ("we", "us", "platform") operates a safe and reliable online betting and gaming service for Bangladeshi players. This Privacy Policy ("Policy") describes how bd69 collects, processes, stores, and protects the personal information of users ("user", "you", "your") of bd69's website and all related services.

By using our services, you consent to the terms described in this Policy. Please read this Policy in full. If you disagree with any part of this Policy, please refrain from using our services.

2 What Information We Collect

bd69 may collect the following types of information:

2.1 Personal Identification Information

• Full name and date of birth
• Email address
• Mobile number (especially numbers registered with bKash, Nagad, or Rocket)
• Current and permanent address
• National ID number or passport number (for identity verification)

2.2 Financial Information

• Mobile Financial Service (bKash, Nagad, Rocket) account details
• Transaction history — dates, amounts, and methods of deposits and withdrawals
• Wallet balance and bonus information

2.3 Usage and Technical Information

• IP address and device identifier information
• Browser type, operating system, and device model
• Time spent on the site, pages visited, and click patterns
• Gaming activity history and betting patterns
• Login dates, times, and session information

2.4 Communication Information

• Records of conversations with the support team via live chat and email
• Details of your complaints, suggestions, and requests

3 How We Collect Information

bd69 collects your information in the following ways:

• Information you provide directly: Information you voluntarily give when registering an account, logging in, completing deposit or withdrawal forms, or contacting support.
• Automatically collected information: Information collected automatically through cookies, log files, and web beacon technology while you use bd69.
• Identity verification process: Documents required to verify your identity and age through the Know Your Customer (KYC) process.
• Payment providers: Transaction confirmation information received from the relevant service provider when a transaction is completed via bKash, Nagad, or Rocket.

4 Purpose of Using Your Information

bd69 uses your information for the following legitimate purposes:

4.1 Service Operations and Security

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Preventing fraudulent activity, money laundering, and other illegal activities
• Ensuring account security and blocking unauthorized access

4.2 Improving User Experience

• Providing a personalized gaming experience based on your preferences
• Informing you of relevant bonuses and promotional offers
• Diagnosing platform issues and improving functionality

4.3 Responsible Gaming

• Monitoring your gaming patterns to identify excessive or risky behavior
• Advising on setting limits or self-exclusion when needed

4.4 Legal and Regulatory Compliance

• Complying with applicable laws and regulations
• Responding to lawful requests from legal authorities
• Properly maintaining records of financial transactions

5 Data Storage and Security

bd69 applies industry-standard technical and organizational measures to protect your information. Our security framework includes:

• SSL Encryption (SSL/TLS): All data transmitted between your browser and our servers is sent over an encrypted connection.
• Secure servers: Your information is stored on secure servers equipped with firewalls and access controls.
• Access controls: Only authorized personnel may access your information, and only when required for their specific role.
• Regular audits: Our security measures are reviewed and updated on a regular basis.
• Data minimization: Only the information necessary to operate the service is collected.

6 Sharing Information with Third Parties

bd69 does not sell or rent your personal information. However, information may be shared in the following limited circumstances:

6.1 Service Partners

Trusted third parties may be engaged to assist with core service operations such as payment processing (bKash, Nagad, Rocket), technology infrastructure, and cybersecurity. These partners are contractually bound to maintain the confidentiality of your information.

6.2 Legal Obligations

bd69 may be required to disclose information when necessary to comply with a court order, a lawful request from a government authority, or applicable law.

6.3 Fraud and Abuse Prevention

Information may be shared with relevant authorities to investigate money laundering, fraud, or other criminal activity.

6.4 Business Transfers

Your information may be transferred in the event of a merger, acquisition, or asset transfer. You will be notified in advance in such cases.

7 Cookies and Tracking Technologies

bd69 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

7.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and keep core services functioning.
• Functional cookies: Used to remember your language preferences and personalized settings.
• Analytical cookies: Used to understand site usage patterns and make improvements.
• Security cookies: Used to detect and prevent fraudulent activity.

7.2 Managing Cookies

You can disable or delete cookies through your browser settings. Please note that disabling certain essential cookies may cause some features of bd69 to not work properly.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You may request to know what information we hold about you.

8.2 Right to Rectification

You may request a correction if your information is inaccurate or incomplete.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, it may not be possible to delete all information due to legal obligations.

8.4 Right to Object to Processing

You may object to the use of your information for marketing communications.

8.5 Right to Data Portability

You may request your information in a structured, machine-readable format.

To exercise these rights, contact the support team at: [email protected]

9 Protection of Minors

bd69's services are intended only for those aged 21 or older. We do not knowingly collect personal information from minors. If we become aware that a minor's information has been collected, we will immediately delete that information and close the associated account.

Age verification during account registration is an integral part of our KYC process. To learn more about the protection of minors, visit our Responsible Gaming page.

10 Data Retention Period

bd69 retains your information for as long as it is needed to provide the service or as required by legal obligations. The general guidelines are as follows:

• Active account data: All relevant information is retained for as long as the account remains active.
• Transaction records: Financial records are retained for the period specified by applicable regulations.
• Communication records: Support conversations are retained for a defined period to help improve service quality.
• Closed accounts: Even after an account is closed, information may be retained for a defined period for fraud prevention and legal purposes.

11 Policy Changes

bd69 reserves the right to update this privacy policy at any time. If changes are made, an updated version with a new date will be published on this page. For significant changes, we will notify you by email or through a notice at the time of login.

If you continue to use the service after changes have been made, you will be considered to have agreed to the updated policy. It is therefore advisable to review this page regularly.

12 Contact

If you have any questions or concerns about this privacy policy, or any requests regarding your information, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7, in Bengali and English

Our support team carefully reviews your requests and aims to respond promptly.